Returns & Exchanges

At Macrame by Nicha, we take pride in our handcrafted home decor and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your space, we offer a 30-day return policy for all unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Authorization and shipping instructions.

• 2.
  Pack with Care

  Carefully pack your macrame item in its original box, ensuring all tags are attached and the delicate fibers are protected from tangling.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at your nearest carrier location; please retain your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned item, we will process your refund to the original payment method within 5 to 7 business days.