Frequently Asked Questions

Everything you need to know about our handcrafted macrame home decor.

Are the macrame pieces handmade?

Yes, every item at Macrame by Nicha is 100% handcrafted by skilled artisans using high-quality, sustainable cotton cords and natural materials.

How do I care for and clean my macrame decor?

We recommend gently shaking the piece to remove dust or using a soft-bristle brush. For stains, spot clean with lukewarm water and a mild detergent. Avoid machine washing to preserve the intricate knotting.

Do you offer international shipping?

Currently, we ship to select countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the items.

Can I request a custom size or design?

We love creating unique pieces! Please contact us via our 'Custom Order' page with your specifications, and we will get back to you with a quote and timeline.

What is your return policy?

We accept returns on standard items within 14 days of delivery, provided they are in original condition. Please note that custom-made orders are final sale and cannot be returned.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.